Senior IT (SYS ENGINEER) Analyst

Silver Spring, MD

Full Time

Experienced

Xenith Solutions is a small family focused business where we focus on taking care of our employees and customers equally. We are focused on serving Federal / Civilian, Defense and Intelligence organizations with superior service. If you want to be a part of a rapidly growing business with an exceptional culture, then you want to be a part of the Xenith Solutions family.

Overview: The Senior IT Information Technology Analyst will provide comprehensive support to the FAA’s Infrastructure & Operations (I&O) service by delivering a wide range of IT management, administrative, and technical solutions. The role supports the Enterprise Operations Center (EOC) mission, ensuring automated monitoring, service performance, reliability, and optimization of infrastructure in FAA facilities and applications. This includes providing expertise in storage systems, server administration, network engineering, user support, cloud engineering, and related IT systems functions.
Key Responsibilities:

Information Technology Services: Provide IT services in facilities planning, operations, and support, ensuring systems are efficiently operating and properly maintained.
Storage Systems Analysis and Administration: Analyze, design, test, and manage storage systems to ensure they meet operational needs.
Server System Analysis and Administration: Support the analysis, design, testing, and administration of server systems, ensuring they meet performance and availability standards.
Network Engineering and Administration: Design, implement, and administer network systems, ensuring network services are secure, reliable, and optimized.
User Support Planning and Administration: Oversee planning, operations, and administration of user support systems to ensure a seamless user experience.
Database and Web Application Support: Provide support for databases, websites, and web application services to ensure high availability and performance.
Production Readiness: Support pre-production and final production readiness activities, ensuring smooth transitions from development to production environments.
Cloud Engineering: Apply expertise in cloud engineering, design, testing, and administration to support cloud-based systems and services.
Forensic Analysis and Problem Resolution: Conduct forensic analysis and solve complex issues related to infrastructure and services, ensuring quick restoration of service during interruptions.
EOC Support: Utilize enterprise tools to monitor and trend application and network performance and availability, facilitating proactive issue resolution and root cause analysis.

Qualifications:

Education:
- Bachelor’s degree in Information Systems, Business Systems, Management Information Systems, IT Management, or other IT-related degree (engineering, math, and science-related degrees are acceptable substitutes).
Experience:
- Minimum of eight (8) years of relevant experience in information technology, including:
  - Storage systems administration and design
  - Server system administration and design
  - Network engineering and administration
  - User support systems planning and administration
  - Database and web application support
  - Cloud engineering and administration
  - Experience with EOC operations, monitoring, and performance optimization

Skills and Competencies:

Expertise in IT infrastructure and services including server systems, storage systems, and network engineering.
Strong knowledge of cloud platforms, architecture, and administration.
Excellent problem-solving skills with the ability to conduct forensic analysis and resolve complex technical issues.
Proficiency in enterprise tools for monitoring, alerting, and performance trending.
Solid understanding of IT system operations and performance optimization.
Strong communication skills, capable of coordinating with multiple teams to ensure service restoration.
Experience with pre-production and final production readiness activities.
Ability to proactively identify potential issues and take preventative action.
Strong understanding of databases, websites, and web applications, with the ability to support and optimize these services.

Work Environment:

Fast-paced, technical environment within the FAA’s Infrastructure & Operations service.
The role will involve providing critical support in the EOC to ensure systems and infrastructure are continuously monitored and optimized.

Xenith Solutions LLC is a Service-Disabled Veteran-Owned Small Business founded in 2019. We provide comprehensive, timely and relevant Solutions and Business Consulting support to our customers as a key partner. Our leadership brings over a century of combined experience in Defense and Civilian markets. Our employees possess experience in all aspects of solution development from requirements creation, development, test and evaluation, fielding, and sustainment. At the core of our offerings, we provide strategy and technology solutions, giving our customers valuable insights and thought leadership on the best application of information technology to drive business objectives.

Xenith focuses on solving complex business challenges facing our customers. Our “Success Through Achievement” work ethic means our customer receive quality solutions through our commitment. We pride ourselves on tackling some of the most difficult operational requirements our customers have – ensuring an appropriate match between the mission requirements, financials, schedule, and security.

EEO

Xenith Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

EEO IS THE LAW

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Affirmative Action Plan
As a federal government contractor and based on Executive Orders and applicable laws and regulations, Xenith Solutions develops and maintains annual written Affirmative Action Plans and endeavors to hire and advance qualified minorities, females, individuals with disabilities, and protected veterans.

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